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Shipping policy

All orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We use Fastway Couriers for our National deliveries. Their standard delivery time is next business day nationwide, but can take as long as 2-3 days depending on the workload of your local Fastway driver. As always, there is always potential for delays during high volume periods such as December.

Domestic Shipping Rates and Estimates

We have 5 separate shipping rates which vary depending on the size and make-up of your order. They are as follows:

  • Free shipping on all orders above €50 (ex VAT), comprising solely of compatible inks and/or toners shipping to all locations in Ireland
  • €10 ex VAT on orders below €10 shipping to all locations in Ireland
  • €6.99 ex VAT on orders between €10 and €49.99 (ex VAT) shipping to all locations in Ireland
  • €4.99 ex VAT on orders over €50 (ex VAT) shipping to all locations in Ireland
  • €13.99 ex VAT on all office furniture orders, shipping to all locations in Ireland

 

In-store pickup

You can skip the shipping fees with free local pickup at 15/16 Main St, Lucan. After placing your order and selecting Free Collection at checkout, your order will be prepared and ready for pick up within 1 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9.30am – 5.30pm Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

Unfortunately we do not ship outside the Island of Ireland

How do I check the status of my order?

When your order has shipped, you will receive an email notification from Fastway which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at john@thecartridgeexpert.ie with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Unfortunately we do not ship to PO Boxes

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unopened unused, and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@lucanofficesupplies.ie with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@lucanofficesupplies.ie

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